ScamShield
  • Introduction
    • What is ScamShield?
    • Why us?
  • Getting Started
    • System Requirements
    • Download ScamShield
    • Setup Call Blocking
      • Setup call blocking on iOS
      • Setup call blocking on Android
    • Setup SMS Filtering
      • Setup SMS Filtering on iOS
      • Setup SMS Filtering on Android
    • Known Issues
  • USING SCAMSHIELD
    • Check for Scams
      • How to check a scam message
      • How to check a scam call
      • How to check a website link
    • Submit a Scam Report
      • How to report a scam message
      • How to report a scam call
      • How to report a scam website
  • Resources
    • Help, I've been scammed!
    • What's next for ScamShield?
    • FAQ
      • About ScamShield
        • Who built this app?
        • How do I know which is the official ScamShield App?
        • I am unable to setup the app
        • How does the ScamShield app work?
        • Do I need a WiFi or data plan for the app to work?
        • Once installed, can hackers hack into my phone if the app is compromised?
        • Why do I still receive scam calls or messages, after I have installed the ScamShield app?
        • How do I know the app is working?
        • Can I deactivate either the filtering of incoming phone calls or text messages function?
        • What happens if I delete the app? Will all my junk messages be deleted too?
        • Can I download ScamShield while I am traveling or if I live overseas?
        • Can I use ScamShield if I have an overseas phone number?
        • Why can't I report a scam on the ScamShield website anymore?
      • Call Blocking
        • How do I know call blocking is enabled on my phone?
        • I am unable to enable call blocking on iOS
        • Does ScamShield need caller ID to work?
        • Will the app block calls from people I know?
        • Who do I contact if my number was wrongly blocked by ScamShield?
      • SMS Filtering
        • Why am I still receiving SMS from "Likely-SCAM" Sender ID?
        • How do I know SMS filtering is enabled on my phone?
        • Why does my SMS filtering permission stay active even after I turn off the setting on my phone?
        • Will I be able to see the SMSes that get filtered?
        • Does ScamShield filter messages on other apps like WhatsApp?
        • Will the app filter SMSes from people I know?
        • Why can’t ScamShield automatically filter scam messages on Android devices?
        • My gov.sg SMSes get filtered into 'Unknown Senders' in iOS. Is this filtered by ScamShield?
      • Check for Scams
        • I want to check a scam. How do I do this?
        • Something went wrong. My screenshot can't be read. What do I do next?
        • Can I check screenshots?
        • What kind of message screenshots can I upload?
        • Can I check a scam if my call blocking and SMS filtering permissions are not setup?
        • Can I check scams received on messaging platforms other than SMS?
        • Can I check scams I received in an email, online shopping platform or social media?
        • Does the ScamShield app auto-report all the scams I check?
        • What action do I take after checking a scam?
      • Submit a Scam Report
        • I want to submit a scam report. How do I do this?
        • Can I still submit a scam report if my call blocking and SMS filtering permissions are not setup?
        • How is reporting different from check for scams?
        • What happens after I submit a scam report?
        • Why do I still receive scams even after I have reported the scam?
      • Your Privacy
        • Why does ScamShield need access to my contacts, make and manage phone calls, and send and view SMS?
        • Are there any privacy concerns with using the app?
        • Does ScamShield have access to my photos while uploading screenshots?
      • Page
    • Contact Us
  • LEGAL
    • Privacy Policy
    • Terms of Use
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  1. Resources
  2. FAQ
  3. About ScamShield

Why can't I report a scam on the ScamShield website anymore?

Previously, the ScamShield website allowed users to report a scam using a 'Report a Scam' form hosted on the website.

This was an alternative avenue for users to report scams as prior to August 7th, 2024, the ScamShield app required users to setup their permissions for call blocking and SMS filtering before they could submit scam reports. As a result, when users encountered issues during permission setup or when they chose not to enable permissions, they would not be able to use the app to submit scam reports.

However, with the rollout of the enhanced ScamShield app, users will now be able to scam reports independent of setting up their permissions.

To upgrade to the enhanced ScamShield app,

  • If you are an iOS user, proceed to your App Store > ScamShield > Update. The latest version should be v4.1.0.

  • If you are an Android user, it may take up to a week for PlayStore to roll out this update to you. However, you can check by going to PlayStore > ScamShield > Update. The latest version should be v3.1.0.

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Last updated 7 months ago

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