Why can't I report a scam on the ScamShield website anymore?

Previously, the ScamShield website allowed users to report a scam using a 'Report a Scam' form hosted on the website.

This was an alternative avenue for users to report scams as prior to August 7th, 2024, the ScamShield app required users to setup their permissions for call blocking and SMS filtering before they could submit scam reports. As a result, when users encountered issues during permission setup or when they chose not to enable permissions, they would not be able to use the app to submit scam reports.

However, with the rollout of the enhanced ScamShield app, users will now be able to scam reports independent of setting up their permissions.

To upgrade to the enhanced ScamShield app,

• If you are an iOS user, proceed to your App Store > ScamShield > Update. The latest version should be v4.1.0.

• If you are an Android user, it may take up to a week for PlayStore to roll out this update to you. However, you can check by going to PlayStore > ScamShield > Update. The latest version should be v3.1.0.