ScamShield
  • Introduction
    • What is ScamShield?
    • Why us?
  • Getting Started
    • System Requirements
    • Download ScamShield
    • Setup Call Blocking
      • Setup call blocking on iOS
      • Setup call blocking on Android
    • Setup SMS Filtering
      • Setup SMS Filtering on iOS
      • Setup SMS Filtering on Android
    • Known Issues
  • USING SCAMSHIELD
    • Check for Scams
      • How to check a scam message
      • How to check a scam call
      • How to check a website link
    • Submit a Scam Report
      • How to report a scam message
      • How to report a scam call
      • How to report a scam website
  • Resources
    • Help, I've been scammed!
    • What's next for ScamShield?
    • FAQ
      • About ScamShield
        • Who built this app?
        • How do I know which is the official ScamShield App?
        • I am unable to setup the app
        • How does the ScamShield app work?
        • Do I need a WiFi or data plan for the app to work?
        • Once installed, can hackers hack into my phone if the app is compromised?
        • Why do I still receive scam calls or messages, after I have installed the ScamShield app?
        • How do I know the app is working?
        • Can I deactivate either the filtering of incoming phone calls or text messages function?
        • What happens if I delete the app? Will all my junk messages be deleted too?
        • Can I download ScamShield while I am traveling or if I live overseas?
        • Can I use ScamShield if I have an overseas phone number?
        • Why can't I report a scam on the ScamShield website anymore?
      • Call Blocking
        • How do I know call blocking is enabled on my phone?
        • I am unable to enable call blocking on iOS
        • Does ScamShield need caller ID to work?
        • Will the app block calls from people I know?
        • Who do I contact if my number was wrongly blocked by ScamShield?
      • SMS Filtering
        • Why am I still receiving SMS from "Likely-SCAM" Sender ID?
        • How do I know SMS filtering is enabled on my phone?
        • Why does my SMS filtering permission stay active even after I turn off the setting on my phone?
        • Will I be able to see the SMSes that get filtered?
        • Does ScamShield filter messages on other apps like WhatsApp?
        • Will the app filter SMSes from people I know?
        • Why can’t ScamShield automatically filter scam messages on Android devices?
        • My gov.sg SMSes get filtered into 'Unknown Senders' in iOS. Is this filtered by ScamShield?
      • Check for Scams
        • I want to check a scam. How do I do this?
        • Something went wrong. My screenshot can't be read. What do I do next?
        • Can I check screenshots?
        • What kind of message screenshots can I upload?
        • Can I check a scam if my call blocking and SMS filtering permissions are not setup?
        • Can I check scams received on messaging platforms other than SMS?
        • Can I check scams I received in an email, online shopping platform or social media?
        • Does the ScamShield app auto-report all the scams I check?
        • What action do I take after checking a scam?
      • Submit a Scam Report
        • I want to submit a scam report. How do I do this?
        • Can I still submit a scam report if my call blocking and SMS filtering permissions are not setup?
        • How is reporting different from check for scams?
        • What happens after I submit a scam report?
        • Why do I still receive scams even after I have reported the scam?
      • Your Privacy
        • Why does ScamShield need access to my contacts, make and manage phone calls, and send and view SMS?
        • Are there any privacy concerns with using the app?
        • Does ScamShield have access to my photos while uploading screenshots?
      • Page
    • Contact Us
  • LEGAL
    • Privacy Policy
    • Terms of Use
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  1. Resources
  2. FAQ
  3. About ScamShield

I am unable to setup the app

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Last updated 9 months ago

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If you have issues with setting up the app, please follow the instructions starting from the section of our guide.

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Getting Started
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