# Why do I still receive scam calls or messages, after I have installed the ScamShield app? The scam landscape is constantly changing. This may lead to scam SMSes or calls getting through as the ScamShield ML algorithm learns the new scam trends. The ScamShield team seeks your help to submit scam reports for any new scam messages or calls on the ScamShield app that were not detected by the App, in order for us to keep our products up to date to fight scams better. By reporting scam messages and calls that were not detected by the ScamShield app, you help to keep the community safe from scams. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.scamshield.gov.sg/resources/help-center/about-scamshield/why-do-i-still-receive-scam-calls-or-messages-after-i-have-installed-the-scamshield-app.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.