ScamShield
  • Introduction
    • What is ScamShield?
    • Why us?
  • Getting Started
    • System Requirements
    • Download ScamShield
    • Setup Call Blocking
      • Setup call blocking on iOS
      • Setup call blocking on Android
    • Setup SMS Filtering
      • Setup SMS Filtering on iOS
      • Setup SMS Filtering on Android
    • Known Issues
  • USING SCAMSHIELD
    • Check for Scams
      • How to check a scam message
      • How to check a scam call
      • How to check a website link
    • Submit a Scam Report
      • How to report a scam message
      • How to report a scam call
      • How to report a scam website
  • Resources
    • Help, I've been scammed!
    • What's next for ScamShield?
    • FAQ
      • About ScamShield
        • Who built this app?
        • How do I know which is the official ScamShield App?
        • I am unable to setup the app
        • How does the ScamShield app work?
        • Do I need a WiFi or data plan for the app to work?
        • Once installed, can hackers hack into my phone if the app is compromised?
        • Why do I still receive scam calls or messages, after I have installed the ScamShield app?
        • How do I know the app is working?
        • Can I deactivate either the filtering of incoming phone calls or text messages function?
        • What happens if I delete the app? Will all my junk messages be deleted too?
        • Can I download ScamShield while I am traveling or if I live overseas?
        • Can I use ScamShield if I have an overseas phone number?
        • Why can't I report a scam on the ScamShield website anymore?
      • Call Blocking
        • How do I know call blocking is enabled on my phone?
        • I am unable to enable call blocking on iOS
        • Does ScamShield need caller ID to work?
        • Will the app block calls from people I know?
        • Who do I contact if my number was wrongly blocked by ScamShield?
      • SMS Filtering
        • Why am I still receiving SMS from "Likely-SCAM" Sender ID?
        • How do I know SMS filtering is enabled on my phone?
        • Why does my SMS filtering permission stay active even after I turn off the setting on my phone?
        • Will I be able to see the SMSes that get filtered?
        • Does ScamShield filter messages on other apps like WhatsApp?
        • Will the app filter SMSes from people I know?
        • Why can’t ScamShield automatically filter scam messages on Android devices?
        • My gov.sg SMSes get filtered into 'Unknown Senders' in iOS. Is this filtered by ScamShield?
      • Check for Scams
        • I want to check a scam. How do I do this?
        • Something went wrong. My screenshot can't be read. What do I do next?
        • Can I check screenshots?
        • What kind of message screenshots can I upload?
        • Can I check a scam if my call blocking and SMS filtering permissions are not setup?
        • Can I check scams received on messaging platforms other than SMS?
        • Can I check scams I received in an email, online shopping platform or social media?
        • Does the ScamShield app auto-report all the scams I check?
        • What action do I take after checking a scam?
      • Submit a Scam Report
        • I want to submit a scam report. How do I do this?
        • Can I still submit a scam report if my call blocking and SMS filtering permissions are not setup?
        • How is reporting different from check for scams?
        • What happens after I submit a scam report?
        • Why do I still receive scams even after I have reported the scam?
      • Your Privacy
        • Why does ScamShield need access to my contacts, make and manage phone calls, and send and view SMS?
        • Are there any privacy concerns with using the app?
        • Does ScamShield have access to my photos while uploading screenshots?
      • Page
    • Contact Us
  • LEGAL
    • Privacy Policy
    • Terms of Use
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  1. LEGAL

Privacy Policy

PreviousContact UsNextTerms of Use

Last updated 16 days ago

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About your privacy

Please avoid sending personal details when you check or report scams as we may share these with third parties for security checks. Here is a list of personal information you should not share:

  1. Personal identification numbers (NRIC, FIN, passport number, etc.)

  2. Home or office addresses

  3. Passwords or PINs of any kind

  4. Verification codes or OTPs that you have requested

  5. Banking credentials or account numbers

  6. Any other private account login credentials

  7. Links to personal accounts or documents

    1. For eg. Please do not share your personal CDC voucher redemption link that is sent to you by the gov.sg SMS Sender ID. If you come across malicious phishing links from unverified sources, impersonating RedeemSG/CDC vouchers, then you can check and report this malicious website. For more information on CDC scams, please check this .

Please refer to our complete privacy policy at .

police advisory
https://www.scamshield.gov.sg/privacy/