# Why can't I report a scam on the ScamShield website anymore? Previously, the ScamShield website allowed users to report a scam using a '**Report a Scam**' form hosted on the website. This was an alternative avenue for users to report scams as prior to August 7th, 2024, the ScamShield app required users to setup their permissions for call blocking and SMS filtering before they could submit scam reports. As a result, when users encountered issues during permission setup or when they chose not to enable permissions, they would not be able to use the app to submit scam reports. However, with the rollout of the enhanced ScamShield app, users will now be able to scam reports independent of setting up their permissions. {% hint style="info" %} To upgrade to the enhanced ScamShield app, * If you are an iOS user, proceed to your **App Store > ScamShield > Update**. The latest version should be [v4.1.0](https://go.gov.sg/scamshield-ios-version). * If you are an Android user, it may take up to a week for PlayStore to roll out this update to you. However, you can check by going to **PlayStore > ScamShield > Update**. The latest version should be [v3.1.0](https://go.gov.sg/scamshield-android-version). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.scamshield.gov.sg/resources/help-center/about-scamshield/why-cant-i-report-a-scam-on-the-scamshield-website-anymore.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.