> For the complete documentation index, see [llms.txt](https://guide.scamshield.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.scamshield.gov.sg/resources/help-center/submit-a-scam-report/why-do-i-still-receive-scams-even-after-i-have-reported-the-scam.md).

# Why do I still receive scams even after I have reported the scam?

The ScamShield app only filters calls and SMSes from senders that are blocked in its database. Phone numbers will only be blocked if they are suspected as scam.

If you have received a potential scam call or SMS that was not picked up by the ScamShield app, this means that the sender may still be undergoing review and has not been blocked in our database. A phone number or link that has been reported, will only be blocked if it is deemed suspicious.


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