> For the complete documentation index, see [llms.txt](https://guide.scamshield.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.scamshield.gov.sg/resources/help-center/check-for-scams/something-went-wrong.-my-screenshot-cant-be-read.-what-do-i-do-next.md).

# Something went wrong. My screenshot can't be read. What do I do next?

If you see this error, please try again as this might be an intermittent error. However, if this error keeps occurring, please reach out to us with more details of the issue. We will follow up with the relevant authorities.

You may reach out to us here by selecting "**I am facing an issue**" and attaching the screenshot of the scam you are trying to check: <https://go.gov.sg/scamshield-contact-us>

<figure><img src="/files/aW8VUBWkfm2SvJONB4ZN" alt="" width="360"><figcaption></figcaption></figure>