> For the complete documentation index, see [llms.txt](https://guide.scamshield.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.scamshield.gov.sg/resources/help-center/check-for-scams/something-went-wrong.-my-screenshot-cant-be-read.-what-do-i-do-next.md).

# Something went wrong. My screenshot can't be read. What do I do next?

If you see this error, please try again as this might be an intermittent error. However, if this error keeps occurring, please reach out to us with more details of the issue. We will follow up with the relevant authorities.

You may reach out to us here by selecting "**I am facing an issue**" and attaching the screenshot of the scam you are trying to check: <https://go.gov.sg/scamshield-contact-us>

<figure><img src="/files/aW8VUBWkfm2SvJONB4ZN" alt="" width="360"><figcaption></figcaption></figure>


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.scamshield.gov.sg/resources/help-center/check-for-scams/something-went-wrong.-my-screenshot-cant-be-read.-what-do-i-do-next.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.